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Lean IT - Foundation Certificate Program
Duration
2 Days
Course
LNIT-100
Available Formats
Classroom Training, Online Training
Course Description
Overview
This Lean IT - Foundation Certificate Program course is designed to provide students with sufficient knowledge and understanding of Lean IT. As well as certifying that the student have gained knowledge of the Lean IT terminology, structure and basic concepts and has comprehended the core principles of Lean IT practices. The Lean IT Foundation Certificate is intended to enable the holders of the certificate to apply the Lean IT practices under guidance of a Lean expert.The Foundation exam is done at the end of the second day. It is a multiple – choice closed book exam over a period of 60 minutes, consisting of 40 multiple choice questions. A successful candidate will get at least 65 % of the questions right.
Objectives
Upon completion of the Lean IT - Foundation Certificate Program course, students will be able to:
- Apply the principles of Lean IT practices to provide necessary insight into business services and support IT assets, employees and processes.
- Be acquainted with the use of several Lean IT analysis tools and have an understanding of the application of the Lean IT philosophy in an IT environment.
- Provide insight into customer experience and identify the cause of problems to increase customer satisfaction.
- Align business services with IT to evaluate a service delivery solution and identify and reduce non-value adding activity.
- Streamline and automate compliance processes to lessen cost and risk.
- Benefits for Organizations:
- Achieve operational excellence through improved agility, service quality and efficiency.
- Build a customer and value-oriented culture in which employees engage in Lean IT processes.
- Involve all employees to continually improve services and preserve value with less effort.
- Optimize IT operations and processes supporting the most business critical applications and services.
- Implement a rigorous problem solving process to achieve greater strategic and financial value.
Audience
Individuals who:
- Are applying the principles of Lean IT practices to provide necessary insight into business services and support IT assets, employees and processes.
- Would like to be acquainted with the use of several Lean IT analysis tools and have an understanding of the application of the Lean IT philosophy in an IT environment.
- Are providing insight into customer experience and identify the cause of problems to increase customer satisfaction.
- Are making an effort to align business services with IT to evaluate a service delivery solution and identify and reduce non-value adding activity.
- Are trying to streamline and automate compliance processes to lessen cost and risk.
Prerequisites
- General understanding of IT technologies
Topics
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Self-Paced Training Info
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- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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Please take a moment to fill out this form. We will get back to you as soon as possible.
All fields marked with an asterisk (*) are mandatory.