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ITIL® 4 Foundation Certification Program

Price
1,755 - 2,495 USD
Duration
3 Days
Rating
Course
ITIL-425
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Classroom Training, Online Training
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Course Description

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Overview

This certification course provides an introduction to ITIL® 4 and how the global service management best practice has evolved to manage services holistically across a Service Value System (SVS).

ITIL® 4 provides an end-to-end operating model for the delivery and operation of tech-enabled products and services. It enables IT teams to continue to play a crucial role in wider business strategy and also integrates concepts from other industry best practices such as Lean, Agile and DevOps.

The purpose of the ITIL® 4 Foundation qualification is to introduce the management of modern IT-enabled services, to provide an understanding of the common language and key concepts, and to show how organizations and work can improve with the ITIL® 4 guidance.

To receive certification, the candidate must successfully pass the ITIL® 4 Foundation exam.
 

Objectives

The qualification will provide the student with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
 

Audience

This certification is essential for anyone who works with products and services, and will be of particular interest to:
  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL® qualification holders wishing to update their knowledge

Prerequisites


     

Topics

  • Key Service Management Concepts
    • Understand the key concepts of service management
  • The Four Dimensions of Service Management
    • Understand the four dimensions of service management
  • ITIL® Service Value System Organization structure
    • Understand the purpose and components of the ITIL® service value system
  • Governance
    • Basic understanding of how governance is integrated into the ITIL® service value system
  • ITIL® Guiding Principles
    • Understand how the ITIL® guiding principles can help an organization adopt and adapt service management
  • ITIL® Service Value Chain
    • Understand the activities of the service value chain, and how they interconnect
  • Continual Improvement
    • Understand the activities of the service value chain, and how they interconnect
  • ITIL® Practices
    • Know the purpose and key terms of 15 ITIL® practices and understand the details of 7 of these ITIL® practices
  • Exam Review and Course Closure

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