title
Please take a moment to fill out this form. We will get back to you as soon as possible.
All fields marked with an asterisk (*) are mandatory.
ITIL® 4 Awareness for Decision Makers
Duration
1 Day
Course
ITIL-410
Available Formats
Classroom Training, Online Training
Course Description
Overview
A one-day session for Executives, Senior Management and “decision makers” who need an in-depth understanding of the values associated with service improvement initiatives based on the ITIL® best practice, and require a greater awareness of IT Service Management.This course is designed and developed to introduce students to the ITIL® best practice, and how it can initiate, improve or enhance internal organizational common understanding.
Objectives
Upon completion of the Awareness for Decision Makers course, students will be able to:
- Improve the relationship of IT processes across the organization
- Improve IT service quality across the organization
- Achieve efficient and effective delivery and support of IT services
- Improve cost efficiency and enhanced resource utilization
- Increase customer / user satisfaction
- Enhance the customer and user relationship with the IT organization
- Understand the roles and responsibility of senior management and the IT service culture
- Understand how the ITIL® best practice is complementary to other popular IT best practices
- Recognize the critical success factors in the implementation of Best Practice
Audience
This program is for Executives and Senior Management who:
- Need to understand the value associated with service improvement initiatives based on the ITIL® Service Value System
- Are working in any aspect of IT Service Management
- Need a greater awareness of IT Service Management best practices
- Are implementing or would like to implement one or more of the ITIL® Service Management based practices, in an IT environment
- Need to understand how ITIL® complements other popular IT best practices
- Intend to acquire knowledge of the ITIL® 4 framework
Topics
- The origins and evolution of ITIL®
- A few important concepts and definitions
- ITIL® Service Value System
- The Four Dimensions of Service Management
- The ITIL® Management Practices
- Critical success factors in the implementation of ITIL® best practices
- ITIL® training / education and documentation
Related Courses
-
ITIL® 4 Overview
ITIL-415- Duration: 1 Day
- Delivery Format: Classroom Training, Online Training
- Price: 585.00 USD
-
ITIL® 4 Foundation Bridging Certification Program
ITIL-420- Duration: 1 Day
- Delivery Format: Classroom Training, Online Training
- Price: 585.00 USD
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
Course Added To Shopping Cart
bla
bla
bla
bla
bla
bla
Self-Paced Training Terms & Conditions
??spvc-wbt-warning??
??group-training-form-area??
??how-can-we-help-you-area??
??personalized-form-area??
??request-quote-area??
Sorry, there are no classes that meet your criteria.
Please contact us to schedule a class.
STOP! Before You Leave
Save 0% on this course!
Take advantage of our online-only offer & save 0% on any course !
Promo Code skip0 will be applied to your registration
Nothing yet
Purchase Information
??elearning-coursenumber?? ??coursename??
View Cart