Close
Contact Us info@learnquest.com

??WelcomeName??
??WelcomeName??
« Important Announcement » Contact Us 877-206-0106 | USA Flag
Close
Close
Close
photo

Thank you for your interest in LearnQuest.

Your request is being processed and LearnQuest or a LearnQuest-Authorized Training Provider will be in touch with you shortly.

photo

Thank you for your interest in Private Training.

We look forward to helping you develop the perfect training solution to help you meet your company's goals.

For immediate assistance, speak with one of our representatives using the chat module below. Otherwise, LearnQuest or a LearnQuest-Authorized Training Provider will be in touch with you shortly.

Close
photo

Thank you for your interest in LearnQuest!

Now, you will be able to stay up-to-date on our latest course offerings, promotions, and training discounts. Watch your inbox for upcoming special offers.

title

Date: xxx

Location: xxx

Time: xxx

Price: xxx

Please take a moment to fill out this form. We will get back to you as soon as possible.

All fields marked with an asterisk (*) are mandatory.

Deploying Cisco Unified Contact Center Express

Price
4,600 USD
5 Days
CSC-UCCXD
Classroom Training, Online Training
Cisco Training

AWS Training Pass

Take advantage of flexible training options with the AWS Training Pass and get Authorized AWS Training for a full year.

Learn More

Prices reflect a 22.5% discount for IBM employees.
Prices reflect a 24% discount for Kyndryl employees.
Prices reflect the Accenture employee discount.
Prices shown are the special AWS Partner Prices.
Prices reflect the Capgemini employee discount.
Prices reflect the UPS employee discount.
Prices reflect the ??democompanyname?? employee discount.
GSA Private/Onsite Price: ??gsa-private-price??
For GSA pricing, please go to GSA Advantage.

Class Schedule

Delivery Formats

Sort results

Filter Classes

Guaranteed to Run

Modality

Location

Language

Date

    Sorry, there are no public classes currently scheduled in your country.

    Please complete this form, and a Training Advisor will be in touch with you shortly to address your training needs.

View Global Schedule

Course Description

Overview

The Deploying Cisco Unified Contact Center Express (UCCXD) v6.0 course is designed for systems engineers who will be responsible for deploying the Cisco Unified Contact Center Express (Unified CCX) and Cisco Unified IP Interactive Voice Response (Unified IP IVR) products.
 

Objectives

Upon completion of the course, you will be able to:
  • Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite
  • Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX
  • Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques
  • Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting
  • Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS)
  • Understand how to maintain and monitor a Cisco Unified CCX system

Audience

  • Channel Partners and Resellers
  • Customers
  • Employees

Prerequisites

    It is recommended, but not required, that students have basic knowledge of:
    • Internetworking Fundamentals
    • Basic IP Telephony Concepts
    • Cisco Unified Communications Manager
    • Cisco IP Phones
    • Cisco IP Communicator
    • Contact Center Operations

Topics

Course Outline
  • Module 1: Cisco Unified CCX Product Overview
  • Module 2: Cisco Unified CCX Installation and Configuration
  • Module 3: Cisco Unified CCX Scripting
  • Module 4: Cisco Unified CCX ACD Operations
  • Module 5: Cisco Unified CCX Premium Functions
  • Module 6: Cisco Unified CCX Maintenance
Lab Outline
  • Guided Lab 1: Review Cisco Unified Contact Center Express Installation
  • Guided Lab 2: Provisioning Telephony and Media
  • Guided Lab 3: Understanding Script Editor Basics
  • Guided Lab 4: Start Your New Locator Script
  • Guided Lab 5: Prompt and Collect Information from a Caller
  • Guided Lab 6: Accessing a Database
  • Guided Lab 7: Loops, Counters, and Decision-Making
  • Guided Lab 8: Confirming Caller Input
  • Guided Lab 9: Configuring Cisco Unified Contact Center Express
  • Guided Lab 10: Cisco Unified Contact Center Express Scripting
  • Guided Lab 11: Using Finesse Administration and Call Recording
  • Guided Lab 12: Advanced Cisco Unified Contact Center Express Scripting Techniques
  • Guided Lab 13: Cisco Unified Contact Center Express Reporting
  • Guided Lab 14: Outbound Preview Dialing
  • Guided Lab 15: Agent Email and Web Chat
  • Guided Lab 16: Spoken Names and Automatic Speech Recognition
  • Guided Lab 17: Using the Cisco Unified Real Time Monitoring Tool
2023 Top 20 Training Industry Company - IT Training

Need Help?

Call us toll free at 877-206-0106 or e-mail us at info@learnquest.com

Personalized Solutions

Need a personalized solution for your Training? Contact us, and one of our training advisors will help you find the best solution.

Contact Us

Need Help?

Do you have a question about the courses, instruction, or materials covered? Do you need help finding which course is best for you? We are here to help!

Talk to us

Stretch Your 2023 Training Budget into 2024

Maximize your training investment with LearnPass' flexible options.

Learn More

LearnPass

Self-Paced Training Info

Learn at your own pace with anytime, anywhere training

  • Same in-demand topics as instructor-led public and private classes.
  • Standalone learning or supplemental reinforcement.
  • e-Learning content varies by course and technology.
  • View the Self-Paced version of this outline and what is included in the SPVC course.
  • Learn more about e-Learning

Course Added To Shopping Cart

bla

bla

bla

bla

bla

bla

Self-Paced Training Terms & Conditions

??spvc-wbt-warning??
??group-training-form-area??
??how-can-we-help-you-area??
??personalized-form-area??
??request-quote-area??

Sorry, there are no classes that meet your criteria.

Please contact us to schedule a class.
Close

self-paced
STOP! Before You Leave

Save 0% on this course!

Take advantage of our online-only offer & save 0% on any course !

Promo Code skip0 will be applied to your registration

Close
Nothing yet
here's the message from the cart

To view the cart, you can click "View Cart" on the right side of the heading on each page
Add to cart clicker.

Purchase Information

??elearning-coursenumber?? ??coursename??
View Cart

Need more Information?

Speak with our training specialists to continue your learning journey.

 

Delivery Formats

Close

By submitting this form, I agree to LearnQuest's Terms and Conditions

heres the new schedule
This website uses third-party profiling cookies to provide services in line with the preferences you reveal while browsing the Website. By continuing to browse this Website, you consent to the use of these cookies. If you wish to object such processing, please read the instructions described in our Privacy Policy.
Your use of this LearnQuest site affirms your consent to our use of session and persistent cookies to track how you use our website.