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Cisco Certified Technician Supporting Cisco Collaboration Devices
Course Description
Overview
The Cisco Certified Technician Supporting Cisco Collaboration Devices training focuses on the skills required for onsite support and maintenance of Cisco® collaboration endpoints and operating environments. Technicians in this area must be able to identify Cisco collaboration endpoint models, accessories, cabling, and interfaces; understand the Cisco collaboration software and identify commonly found software; and be able to use the Cisco Command-Line Interface (CLI) to connect and service products. You will increase your competency in collaboration fundamentals, use common network tools for Data, Video, and Voice infrastructure components, perform common service-related tasks specific to Cisco Collaboration products, and achieve basic troubleshooting tasks including replacing hardware due to failure or upgrade.This training prepares you for the 100-890 CLTECH exam. If passed, you earn the Cisco Certified Technician (CCT) Collaboration certification.
Objectives
- Achieve greater proficiency in using Cisco software configuration and tools, perform basic troubleshooting and remedial services, and achieve a greater understanding of video and collaboration fundamentals
- Gain confidence in managing Cisco collaboration devices and systems
- Use basic Cisco software configuration and tools: CLI commands, Tera Term, Putty, file transfer protocols, USB Storage, serial connections, and Windows
- Describe video and collaboration fundamentals and Cisco collaboration products, including software and hardware components
- Perform remedial services (hardware break/fix) on Cisco collaboration products, including software and configuration backup and restore, test calls, software upgrade/downgrade, endpoint resets, and change passwords
- Recognize correct connections and configuration
- Perform basic Layer 1 and basic Layer 2 troubleshooting
Audience
Topics
- 1. Collaboration Environment Overview
- 2. Infrastructure Overview
- 3. Cisco Converged Network
- 4. Introducing Cisco Collaboration Technology and Solution
- 5. Basic Video Concepts
- 6. Evolution of Cisco IP Video Solutions
- 7. Cisco Conferencing Infrastructure Overview
- 8. Cisco On-Premises, Cloud, and Hybrid Deployments
- 9. Cisco Webex® Product Lines and Their Components
- 10. Cisco Unified Communications Manager IM and Presence Service
- 11. Introducing Cisco Unified CM
- 12. Cisco Collaboration Endpoints Equipment and Related Hardware
- 13. Cisco Webex Desktop Series Hardware Components
- 14. Cisco Webex Board Hardware Components
- 15. Cisco Webex Room Kit System Hardware Components
- 16. Cisco Webex Room 55 and Cisco Webex Room 70 G2 Hardware Components
- 17. Cisco Webex Room Panorama Immersive System Hardware Components
- 18. Cisco MX and SX Quick Set and SX80 Codec
- 19. Cisco TelePresence® IX-5000 Hardware Components
- 20. Cisco Collaboration Peripherals Hardware
- 21. Service-Related Knowledge
- 22. Basic IP Settings
- 23. Use CLI Commands
- 24. Use a Terminal Emulator for a Console Connection
- 25. Use a Serial Connection to the CLI
- 26. Connect to the Web Interface
- 27. Use File Transfer Protocols
- 28. Use USB for File Transfers
- 29. Backup and Restore
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Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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Self-Paced Training Terms & Conditions
ONCE YOU ARE ENROLLED IN THIS COURSE YOU WILL NOT BE ABLE TO CANCEL YOUR ENROLLMENT. You are billed for the course when you submit the enrollment form. Self-Paced Virtual Classes are non-refundable. Once you purchase a Self-Paced Virtual Class, you will be charged the full price.
This is a Cisco Self-Paced virtual class; it is intended for students who do not need the support of a classroom instructor. If you feel you would better benefit from having access to a Subject Matter Expert, please check to see if an Instructor-Led version is available.
- Students will receive an access code within 1-3 business days.
- If purchasing a self-paced course for multiple students, the purchaser will receive the access codes and must distribute them individually to the students.
- Students have access to the course 24/7 and will need to read and follow all instructions carefully to complete the course successfully within their allotted time.
Q: How long do I have access to the course and the Labs within the course?
A: Labs are available for the length of your course subscription.
Q: Can I reset the course and start over?
A: No.
Q: Is there a time limit for the Trial (Demo)?
A: There is no expiration on registration to the trial versions. Access is capped not in time, but by the fact that only a select number of sections are unlocked within the content.'
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