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Deploying Cisco Unified Intelligence Center
Duration
3 Days
Course
CSC-DUIC
Available Formats
Classroom Training, Online Training
Course Description
Overview
Deploying Cisco Unified Intelligence Center (DUIC) 1.0 is a three-day ILT course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.Objectives
Upon completing this course, the learner should be able to meet these overall objectives:
- Provide a comprehensive overview of Cisco Unified Intelligence Center.
- Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution.
- Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports.
- Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements.
Audience
- Channel Partner/Reseller
- Customer
- Employee
Prerequisites
-
The following skills and knowledge are recommended:
- A working knowledge of Unified Contact Center Enterprise is desired.
- A working knowledge of contact center operations is desirable.
Topics
Course Outline
- Module 1: Cisco Unified Intelligence Center Overview.
- Module 2: Cisco Unified Intelligence Center Installation, Administration, and Security.
- Module 3: Cisco Unified Intelligence Center Reports.
- Module 4: Cisco Unified Intelligence Center Custom Reporting.
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- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
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