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Deploying Cisco Unified Intelligence Center

Price
995 USD
3 Days
CSC-DUIC
Classroom Training, Online Training
Cisco Training

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Course Description

Overview

Deploying Cisco Unified Intelligence Center (DUIC) 1.0 is a three-day ILT course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.
 

Objectives

Upon completing this course, the learner should be able to meet these overall objectives:
  • Provide a comprehensive overview of Cisco Unified Intelligence Center.
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution.
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports.
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements.

Audience

  • Channel Partner/Reseller
  • Customer
  • Employee

Prerequisites

    The following skills and knowledge are recommended:
    • A working knowledge of Unified Contact Center Enterprise is desired.
    • A working knowledge of contact center operations is desirable.

Topics

Course Outline
  • Module 1: Cisco Unified Intelligence Center Overview.
  • Module 2: Cisco Unified Intelligence Center Installation, Administration, and Security.
  • Module 3: Cisco Unified Intelligence Center Reports.
  • Module 4: Cisco Unified Intelligence Center Custom Reporting.
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