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Apple Device Support iOS 17, iPadOS 17, and macOS 14 (Sonoma)
Duration
2 Days
Course
APL-iOS-114
Available Formats
Classroom Training, Online Training
Course Description
Overview
Apple Device Support provides excellent foundational knowledge for anyone who is tasked with setting up, managing, troubleshooting, or providing support for macOS Sonoma, iOS 17, or iPadOS 17. This course introduces you to the skills, tools, and knowledge you need to support and troubleshoot Apple devices in a large organization as a level 1 or 2 help desk professional, but is open to everyone from IT professionals, to technicians, and even ardent Mac users. Follow hands on guided exercises to gain the knowledge and skills you need to support and troubleshoot Apple devices in your organization.You'll find in-depth and hands on, step-by-step instructions on everything from setting up devices and Apps, configuring security and network settings, as well as general device troubleshooting.
This course also serves as an invaluable exam prep for individuals looking to take the Apple Device Support Exam (SUP-2024-ENU) to become an Apple Certified Support Professional (ACSP.) This is a certification that lasts two years.
This course covers updated exam topics from iOS 17, iPadOS 17, & macOS 14.
Objectives
After you’ve completed the course, you should be able to:
- Explain what an MDM is and what it can do.
- Explain the best practices for updating, upgrading, reinstalling, configuring, and using iOS 17, iPadOS 17, and macOS Sonoma.
- Explain Apple device troubleshooting and repair procedures.
- Use appropriate tools and techniques to diagnose and resolve issues.
- Be prepared to take the Apple Device Support Exam (SUP-2024-ENU) to become an Apple Certified Support Professional (ACSP.)
Audience
Anyone who needs to support, troubleshoot, or manage macOS Sonoma, iOS 17, or iPadOS 17, such as IT professionals, technicians, help desk specialists, and ardent Mac users.
Prerequisites
-
Recommended knowledge:
- macOS familiarity
- Basic computer navigation skills
- Recommended Equipment (ideal setup):
- Computer running macOS
- iPhone running iOS 17 and/or iPad running iPadOS 17
Topics
- Mobile Device Management, Apple ID, iCloud and Continuity, and Passkeys
- Setting Up and Restoring iPhone or iPad
- Managing Network and Sharing on iPhone or iPad
- Managing Apps on iPhone or iPad
- Managing Privacy and Security on iPhone or iPad
- Using Diagnostics on iPhone or iPad
- Setting Up and Restoring Mac
- Managing Network and Sharing on Mac
- Managing Privacy and Security on Mac
- Using Diagnostics on Mac
- Exam Prep
Related Courses
-
Mac Integration Basics 12
APL-mac150-212- Duration: .5
- Delivery Format: Classroom Training, Online Training
- Price: 595.00 USD
-
Apple Exam Readiness
APL-mac150-300- Duration: 1
- Delivery Format: Classroom Training, Online Training
- Price: 700.00 USD
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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Please take a moment to fill out this form. We will get back to you as soon as possible.
All fields marked with an asterisk (*) are mandatory.