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Foundations of Customer Service
Duration
1 Day
Course
UT-200004871
Available Formats
Online Training
Course Description
Overview
Every interaction with a customer is a chance to strengthen your organization’s reputation—or weaken it. 90% of consumers say customer service is important to their brand loyalty. Professionals who consistently deliver clear, empathetic, and solution-focused service have a measurable impact on customer retention and business performance.The Foundations of Customer Service course helps service professionals at all levels provide high-quality support across face-to-face and remote channels. Through real-world techniques and guided practice, you’ll gain the tools to manage difficult interactions, strengthen relationships, and improve overall satisfaction—for internal and external customers alike.
Objectives
This course provides essential techniques for navigating customer conversations with professionalism and confidence.
You will learn how to:
Recognize customer service benefits and define internal vs. external customer relationships
Apply trends and success factors that shape positive customer experiences
Improve communication through emotional intelligence and personal connection
Handle difficult or unreasonable customers with confidence and professionalism
Deliver excellent service across face-to-face and remote communication channels
Audience
This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits.
Prerequisites
-
1-day instructor-led customer service training
Official course materials and real-world scenarios
7 Professional Development Units (PDUs) / 7 Continuing Development Units (CDUs)
Certificate of completion
Practical tools for immediate application
Guaranteed to Run (select dates)
Flexible rescheduling options (see conditions)
90-day access to class recordings
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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title
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