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IBM Control Desk 7.6 Foundations
Course Description
Overview
This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.
Objectives
After you complete this course, you can perform the following tasks:
- Describe the features of IBM Control Desk
- Explain the architecture
- List the primary installation scenarios
- Perform initial configuration
- Explain the processes managed by IBM Control Desk
Audience
This course is suitable for all roles, including installers, administrators, and service desk agents.
Prerequisites
- Basic browser navigation skills
Before taking this course, you should have the following skills:
Topics
- Overview
- Implementation
- Basic configuration
- Service Request Management
- IT Asset Management
- Change, Configuration, and Release Management
Related Courses
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IBM SmartCloud Control Desk 7.5 Configuration, Change and Release Management
TP370G- Duration: 24 Hours
- Delivery Format: Classroom Training, Online Training
- Price: 2,445.00 USD
-
IBM Control Desk 7.6 Service Request Management Fundamentals
TP362G- Duration: 24 Hours
- Delivery Format: Classroom Training, Online Training
- Price: 2,445.00 USD
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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