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Categories IBM SmartCloud IBM SmartCloud

IBM Control Desk 7.6 Foundations

IBM Business Partner

Course #: TP351G
Duration: 16 Hours
Price: 1,590.00 USD
Prices reflect a 20% discount for IBM employees
 Prices shown are the special AWS Partner Price
 Prices reflect the Capgemini employee discount
 Prices reflect the UPS employee discount
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Material: LearnGreen (pdf)

Student Reviews
IT Management, Business

Delivery Formats

This course is eligible for the IBM Full Access Training Pass. Get your subscription for a full year.

 

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GTR
Washington DC (21 mi)
LearnQuest
English
15-Mar to 16-Mar
9AM - 5PM
1,590.00 USD
ENROLL
15-Mar to 16-Mar
1,590.00 USD
Washington DC
LearnQuest
Enroll
9AM
English
Austin TX (1304 mi)
LearnQuest
English
15-Mar to 16-Mar
9:00 ETAM - 5:00 ETPM
1,590.00 USD
ENROLL
15-Mar to 16-Mar
1,590.00 USD
Austin TX
LearnQuest
Enroll
9:00 ETAM
English

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Course Description


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This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.



Objectives

After you complete this course, you can perform the following tasks:

  • Describe the features of IBM Control Desk
  • Explain the architecture
  • List the primary installation scenarios
  • Perform initial configuration
  • Explain the processes managed by IBM Control Desk

Audience

This course is suitable for all roles, including installers, administrators, and service desk agents.

Prerequisites

Before taking this course, you should have the following skills:

  • Basic browser navigation skills

Topics

  •  Overview
  • Implementation
  • Basic configuration
  • Service Request Management
  • IT Asset Management
  • Change, Configuration, and Release Management
 

Reviews

Bobby hayes writes:

  • I liked the lecture and the lab exercises when the labs worked. It was an actual instance of the product so it felt like I was in my own work environment. This was well done.
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