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IBM Cloud Pak for AIOPs: Operating with Event Manager to reduce MTTR
Course Description
Overview
This course teaches you how to use the Event Manager component of IBM Cloud Pak for AIOps v3.2 to view, categorize, understand, and resolve alarm conditions in your IT event to reduce the mean time to resolve (MTTR) those issues.
Objectives
- Describe the functions of the Event Viewer component of IBM Cloud Pak for AIOps
- View events
- Create filtered events views
- Change the columns that are shown in event views
- View related events and designate a possible root cause
- View events that are periodic in nature
- Create a Runbook automations
- Change the priority of an event
- Assign an event to a particular user or group
Audience
This course is intended for help desk personnel and operators using IBM Event Manager.
Prerequisites
- Understand how systems, applications, services, and network topology relate to one another
- Have basic Linux command-line skills
- Understand the kinds of events or alarms that are typical to an enterprise or telco customer
Topics
- Course introduction
- Unit 1. Accessing your lab environment
- Exercise 1. About your lab environment
- Unit 2. Seeing events in the Event Viewer
- Exercise 2. Seeing events in the Event Viewer
- Unit 3. Customize and create event views and filters
- Exercise 3. Customizing event views
- Unit 4. Viewing related events
- Exercise 4. Viewing related events
- Unit 5. Using the Topology Viewer
- Exercise 5. Using the Topology Viewer
- Unit 6. Create runbooks
- Exercise 6. Create and use Runbooks
- Course summary
Recognition
When you complete the Instructor-Led version of this course, you will be eligible to earn a Training Badge that can be displayed on your website, business cards, and social media channels to demonstrate your mastery of the skills you learned here.
Learn more about our IBM Watson Badge Program →Related Courses
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Configuring IBM Cloud Pak for Watson AIOps Event Manager
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- Delivery Format: Classroom Training, Online Training
- Price: 1,440.00 EUR
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Configuring IBM Cloud Pak for Watson AIOps Event Manager
ZN412GSSA- Duration: 16 Hours
- Delivery Format: Self-Paced Training
- Price: 507.00 EUR
This course is eligible for the IBM Event Manager Operations to reduce MTTR - Code: TN410G
Need Help?
Call us at 877-206-0106 or e-mail us at info@learnquest.com
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