Administering Collaboration Environments

After completing the Administering Collaboration Environments course, students will be able to:

• Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environment
• Configure CUCM to support IP Phones
• Configure Cisco Unified Communications Manager and IM&Presence to support Cisco Jabber soft client.
• Configure CUCM to route calls to internal and PSTN destinations
• Configure User accounts and multi-level administration
• Demonstrate the use of Self Care Portal functionality
• Configure user features, including Hunt Groups, Call Pickup, and Call Park.
• Define the capabilities of and demonstrate the Bulk Administration Tool
• Define the SMART Licensing model for Cisco Unified Communications
• Demonstrate the use of the Unified Reporting tool
• Demonstrate the use of the Dialed Number Analyzer
• Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
• Describe the components that are required for user call processing by Cisco Unity Connection
• Implement the various features and options that are available to users in Cisco Unity Connection
• Explore Cisco Unity Connection version features and functions
• Use the various applications, tools, and reports that are available in Cisco Unity Connection

Primary audience:

• Administrator
• IT support personnel
• Helpdesk support staff

Secondary audience:

• Network Engineering Staff

Administering Collaboration Environments does not have prerequisites. However, the following knowledge and skills allow the student to gain the most from the course:
• An understanding of traditional digital PBX systems
• An understanding of basic telephony concepts
• Business-level competence using the Windows operating system
• Business-level competence using different Internet browsers
• Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
• The ability to understand, read and speak English in a business and technical context

Define Collaboration Technology and Benefits

• Define Collaboration Benefits
• Describe On-Premise, Cloud, and Hybrid Deployments
• Describe On-Premise Collaboration Deployments
• Describe Cisco's Collaboration Endpoints
• Describe Cisco Collaboration On-Premise Edge Solutions
• Describe Cisco's Collaboration On-Premise Conferencing Solutions
• Describe Cisco Cloud Services

Administering Initial Parameters for Cisco Unified Communications Manager

• Understand the On-Premise Collaboration Deployment Models
• Describe The Cisco Unified CM Cluster Services
• Define Network requirements for Collaboration
• Define Network Services for Collaboration
• Navigate Cisco Unified CM
• Discovery 1: Configure Cisco Unified Communications Manager Initial Parameters
• Explore Cisco Unified CM Groups
• Discovery 2: Configure the Cisco UCM Core Systems Settings

Exploring Endpoints and the Registration Process

• Identify Cisco Endpoint Solutions
• Explore the Boot up Process of an Endpoint
• Describe Power Over Ethernet
• Discovery 3: Configure an Access Switch for an Endpoint
• Describe IP Network Settings
• Discovery 4: Deploy an IP Phone Through Auto and Manual Registration
• Discovery 5: Administer Endpoints in Cisco Unified Communications Manager

Managing Users in Cisco Unified Communications Manager

• Analyze Cisco UCM Users Types and Settings
• Describe Methods for Authenticating Cisco UCM Users
• Discovery 6: Create Local User Accounts
• Discovery 7: Adding Users in Cisco Unified Communications Manager

Describing a Basic Dial Plan

• Describe the Concepts of a Dial Plan and Call Routing
• Describe Elements of Call Routing
• Explore Digit Manipulation and Translation Patterns
• Discovery 8: Create a Basic Dial Plan

Describing Class of Service

• Explore the Concepts of Class of Control
• Discovery 9: Explore Partitions and Calling Search Spaces
• Discovery 10: Explore Private Line Automatic Ringdown (PLAR)

Enabling Endpoints and Features

• Configure a Cisco Jabber Endpoint in Cisco UCM
• Discovery 11: Implementing Common Endpoint Features (Configuring Hunt Groups and Call Coverage)
• Explore Mobility
• Discovery 12: Implement Mobility

Implementing Media Resources in Cisco Unified Communications Manager

• Media Resource Overview
• Media Resource Selection and Access Control
• Audio and Video Conference Bridge Devices
• Audio and Video Conference Bridge Integration Options
• Discovery 13: Configuring Media Resources

Reporting and Maintenance

• Explore the Troubleshooting Process
• Describe Reporting and Maintenance Tools
• Describe the Cisco Real-Time Monitoring Tool
• Discovery 14: Use Reporting and maintenance Tools

Describing Cisco Instant Messaging and Presence

• Describe Cisco IM and Presence Features and Architecture
• Clustering
• Describe Cisco IM and Presence Components and Communication Flows

Enabling Jabber

• Cisco Jabber Deployment Modes
• Discovery 15: Deploy an On-Premise Cisco Jabber Client for Windows

Configure Unity Connection Integration

• Overview of Cisco Unity Connection Integration
• SIP Integration
• Typical Integration Mistakes
• Integration Considerations
• Discovery 16: Configure the integration between Cisco Unity Connection and Cisco UCM
• Discovery 17: Configure Voicemail Users

Configuring Cisco Unity Connection Call Handlers

• Call handler Overview
• System Call Handler
• Caller Input
• Operator Call Handler
• Goodbye Call Handler
• Directory Handler
• Interview Handler

Troubleshooting Cisco Unity Connection

• Overview of Cisco Unity Connection Troubleshooting Options
• Integration Troubleshooting Tools
• Cisco Real-Time Monitoring Tool
• Discovery 18: Troubleshoot Cisco Unity Connection

Discovery Labs Discovery 1: Configure Cisco Unified Communications Manager Initial Parameters

• Task 1: Activate Services
• Task 2: Verify Settings

Discovery 2: Configure the Cisco UCM Core Settings

• Task 1: Configure Cisco Unified Communications Manager Group
• Task 2: Configure Phone NTP Reference
• Task 3: Configure Configure Date/Time Group
• Task 4: Configure Device Pools
• Task 5: Configure Feature Control Policy

Discovery 3: Configure an Access Switch for an Endpoint

• Task 1: Configure Voice and Data VLANs on the Switch
• Task 2: Verification of VLANs and Power Usage

Discovery 4: Deploy an IP Phone Through Auto and Manual Registration

• Task 1: Add a Phone Manually
• Task 2: Add a Phone using the Bulk Administration Tool
• Task 3: Create Universal Templates for Auto-registration
• Task 4: Add a Phone using Auto-Registration
• Task 5: Test and Use UnifiedFX PhoneView

Discovery 5: Administer Endpoints in Cisco Unified Communications Manager

• Task 1: Applying Phone Configurations
• Task 2: Add Line Buttons to Phones
• Task 3: Change Softkeys
• Task 4: Configure Speed Dials and Abbreviated Dials
• Task 5: Implement Native CUCM Presence

Discovery 6: Create Local User Accounts

• Task 1: Create New Local Users
• Task 2: Create a New Credential Policy for End Users

Discovery 7: Adding Users in CUCM

• Task 1: Change the Configurable Options for End Users
• Task 2: Assign Users to the Registered Phones
• Task 3: User Verification – Self Care Portal

Discovery 8: Create a Basic Dial Plan

• Task 1: Configure Route Groups
• Task 2: Configure a Route List
• Task 3: Add Route Patterns
• Task 4: Configure a Translation Pattern
• Task 5: Configure External Phone Number Masks
• Task 6: Configure Route List to Use the External Phone Number Mask
• Task 7: Configure Call Blocking with Route Patterns

Discovery 9: Explore Partitions and Call Search Spaces

• Task 1: Configure Partitions
• Task 2: Configure Calling Search Spaces
• Task 3: Assign Partitions and Calling Search Spaces using the Traditional Approach
• Task 4: Assign Partitions and Calling Search Spaces to Route Patterns and Gateways
• Task 5: Configuring the Line/Device Approach
• Task 6: Assign Calling Search Spaces using the Line/Device Approach
• Task 7: Using the Bulk Administration Tool Update Capabilities

Discovery 10: Explore PLAR

• Task 1: Configure Partitions and Search Spaces for PLAR
• Task 2: Configure SIP Phone for PLAR

Discovery 11: Implement Common Endpoint Features (Configuring Hunt Groups and Call Coverage)

• Task 1: Create a Line Group
• Task 2: Create a Hunt List
• Task 3: Create a Hunt Pilot
• Task 4: Test Call Distribution
• Task 5: Configure Final Forwarding
• Task 6: Configure Call Queueing
• Task 7: Configure Call Pickup Groups
• Task 8: Configure Call Park
• Task 9: Configure Directed Call Park

Discovery 12: Implement Single Site Extension Mobility

• Task 1: Configure Extension Mobility
• Task 2 Enabling Unified Mobility

Discovery 13: Configuring Media Resources

• Task 1: Third-Party SIP Phone Configuration Procedure
• Task 2: Activate Services and Media Resource Availability
• Task 3: Configure Meet-Me Directory Numbers
• Task 4: Configure MRGs and MRGLs

Discovery 14: Use Reporting and Maintenance Tools

• Task 1: Run Reports Through Unified Reporting
• Task 2: View Server Data Through RTMT
• Task 3: Analyze Call History Using CDR Analysis and Reporting

Discovery 15: Deploy an On-Premise Cisco Jabber Client for Windows

• Task 1: Configure a SIP Trunk to Cisco IM&P
• Task 2: Add Cisco Services Framework Device
• Task 3: Create UC Services and Service Profile
• Task 4: Configure End-User Settings
• Task 5: Configure Cisco Jabber Client for Windows

Discovery 16: Configure the Integration Between Unity Connection and CUCM

• Task 1: Create SIP Trunk Security Profile
• Task 2: Create a SIP Profile
• Task 3: Create SIP Trunk to Unity Connection
• Task 4: Create Routing to Unity Connection
• Task 5: Create Voicemail Pilot and Profile
• Task 6: Configure Unity Connection
• Task 7: Test Integration With PhonerLite

Discovery 17: Configure Voicemail Users

• Task 1: Configure Authentication Rules
• Task 2: Define Classes of Service
• Task 3: Configure Holidays and Schedules
• Task 4: Configure Templates
• Task 5: Create New Voicemail Users
• Task 6: Configure Roles to Provide Administrative Access
• Task 7: Configure Caller Input and Alternate Greetings
• Task 8: Configure Alternate Extension

Discovery 18: Troubleshoot Cisco Unity Connection

• Task 1: Prepare for Discovery
• Task 2: Troubleshoot the Integration Between Cisco Unity Connection and Cisco UCM
• Task 3: Troubleshoot Login Issues
• Task 4: Troubleshoot Call Forward Issues
• Task 5: Troubleshoot Unable to Add Mailbox Issue
• Task 6: Troubleshoot Direct Transfer to Voicemail