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ITIL® 4 Foundation Bridging Certification Program
Duration
1 Day
Course
ITIL-420
Available Formats
Classroom Training, Online Training
Course Description
Overview
This course provides an introduction to ITIL 4 and how the global service management best practice has evolved to manage services holistically across a Service Value System (SVS), with a specific focus on the differences between ITIL® 4 and previous versions of ITIL®. After the training day, students will review the complete material set in preparation for their online, remote-proctored ITIL® 4 Foundation certificate exam.The purpose of the ITIL® 4 Foundation qualification is to introduce the management of modern IT-enabled services, to provide an understanding of the common language and key concepts, and to show how organizations and work can improve with the ITIL® 4 guidance. This ITIL® 4 Foundation qualification is a prerequisite for the higher ITIL® 4 qualifications.
To receive ITIL® 4 Foundation certification, the candidate must successfully pass the ITIL® 4 Foundation exam.
Objectives
The qualification will provide the student with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
Audience
This “bridging” course is specifically designed for existing ITIL® v3/2011 qualification holders wishing to update their knowledge and to gain the understanding of version changes to a level where they are prepared to sit the ITIL® 4 Foundation exam.
Prerequisites
- Students must hold an existing ITIL® v3/2011 certification in order be prepared to sit the ITIL® 4 Foundation exam
Topics
- Key Service Management Concepts
- An overview of the major changes between ITIL® v3/2011 Foundation material and the latest ITIL® 4 Foundation version
- Understand the key concepts of service management
- The Four Dimensions of Service Management
- Understand the four dimensions of service management
- ITIL® Service Value System Organization structure
- Understand the purpose and components of the ITIL® service value system
- Governance
- Basic understanding of how governance is integrated into the ITIL® service value system
- ITIL® Guiding Principles
- Understand how the ITIL® guiding principles can help an organization adopt and adapt service management
- ITIL® Service Value Chain
- Understand the activities of the service value chain, and how they interconnect
- Continual Improvement
- Understand the activities of the service value chain, and how they interconnect
- ITIL® Practices
- Know the purpose and key terms of 15 ITIL® practices and understand the details of 7 of these ITIL® practices
- Exam Review and Course Closure
Related Courses
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ITIL® 4 Awareness for Decision Makers
ITIL-410- Duration: 1 Day
- Delivery Format: Classroom Training, Online Training
- Price: 585.00 USD
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ITIL® 4 Overview
ITIL-415- Duration: 1 Day
- Delivery Format: Classroom Training, Online Training
- Price: 585.00 USD
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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