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ITIL® 4 Foundation Bridging Certification Program

Price
585 USD
1 Day
ITIL-420
Classroom Training, Online Training
ITIL Training

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  • Date: 16-May-2024
    Time: 9AM - 5PM US Eastern
    Location: Virtual
    Language: English
    Delivered by: LearnQuest
    Price: 585 USD
  • Date: 11-Jul-2024
    Time: 9AM - 5PM US Eastern
    Location: Virtual
    Language: English
    Delivered by: LearnQuest
    Price: 585 USD
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Course Description

Overview

This course provides an introduction to ITIL 4 and how the global service management best practice has evolved to manage services holistically across a Service Value System (SVS), with a specific focus on the differences between ITIL® 4 and previous versions of ITIL®. After the training day, students will review the complete material set in preparation for their online, remote-proctored ITIL® 4 Foundation certificate exam.

The purpose of the ITIL® 4 Foundation qualification is to introduce the management of modern IT-enabled services, to provide an understanding of the common language and key concepts, and to show how organizations and work can improve with the ITIL® 4 guidance. This ITIL® 4 Foundation qualification is a prerequisite for the higher ITIL® 4 qualifications.

To receive ITIL® 4 Foundation certification, the candidate must successfully pass the ITIL® 4 Foundation exam.
 

Objectives

The qualification will provide the student with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
 

Audience

This “bridging” course is specifically designed for existing ITIL® v3/2011 qualification holders wishing to update their knowledge and to gain the understanding of version changes to a level where they are prepared to sit the ITIL® 4 Foundation exam.
 

Prerequisites

    • Students must hold an existing ITIL® v3/2011 certification in order be prepared to sit the ITIL® 4 Foundation exam

Topics

  • Key Service Management Concepts
    • An overview of the major changes between ITIL® v3/2011 Foundation material and the latest ITIL® 4 Foundation version
    • Understand the key concepts of service management
  • The Four Dimensions of Service Management
    • Understand the four dimensions of service management
  • ITIL® Service Value System Organization structure
    • Understand the purpose and components of the ITIL® service value system
  • Governance
    • Basic understanding of how governance is integrated into the ITIL® service value system
  • ITIL® Guiding Principles
    • Understand how the ITIL® guiding principles can help an organization adopt and adapt service management
  • ITIL® Service Value Chain
    • Understand the activities of the service value chain, and how they interconnect
  • Continual Improvement
    • Understand the activities of the service value chain, and how they interconnect
  • ITIL® Practices
    • Know the purpose and key terms of 15 ITIL® practices and understand the details of 7 of these ITIL® practices
  • Exam Review and Course Closure
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