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Cisco Customer Success Manager (DTCSM)

Price
2,200 USD
3 Days
CSC-DTCSM
Classroom Training, Online Training
Cisco Training

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  • Date: 12-Aug-2024 to 14-Aug-2024
    Time: 9AM - 5PM US Eastern
    Location: Virtual
    Language: English
    Delivered by: LearnQuest
    Price: 2,200 USD
  • Date: 16-Sep-2024 to 18-Sep-2024
    Time: 9AM - 5PM US Eastern
    Location: Virtual
    Language: English
    Delivered by: LearnQuest
    Price: 2,200 USD
  • Date: 28-Oct-2024 to 30-Oct-2024
    Time: 9AM - 5PM US Eastern
    Location: Virtual
    Language: English
    Delivered by: LearnQuest
    Price: 2,200 USD
  • Date: 9-Dec-2024 to 11-Dec-2024
    Time: 9AM - 5PM US Eastern
    Location: Virtual
    Language: English
    Delivered by: LearnQuest
    Price: 2,200 USD
  • Date: 20-Jan-2025 to 22-Jan-2025
    Time: 9AM - 5PM US Eastern
    Location: Virtual
    Language: English
    Delivered by: LearnQuest
    Price: 2,200 USD
View Global Schedule

Course Description

Overview

The Cisco Customer Success Manager (DTCSM) course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.

This course is based on understanding the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification.
 

Objectives

This course will help you:
  • Develop skills and knowledge around the increasingly crucial CSM role, which drives organizational and business outcomes from technology solutions in customer engagements
  • Understand key concepts and terminologies related to the CSM role
  • Prepare for the 820-605 CSM exam, which earns the Cisco Customer Success Manager Specialist certification exam
After taking this course, you should be able to:
  • Describe the role of the Customer Success Manager
  • Describe the tools that the Customer Success Manager uses to ensure customer experience
  • Describe the lifecycle approach to customer experience

Audience

  • Individuals preparing for the Cisco Customer Success ManagerSpecialist certification
  • Individuals who have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology

Prerequisites

    This course has no formal prerequisites, but we recommend that you have:
    • Experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology

Topics

Course Outline
  • Transition to Subscription Economy
  • Customer and Industry Trends
  • Defining Customer Success and the CSM Role
  • Engaging the Customer for Success
  • Engaging the Customer for Success
  • Addressing Barriers
  • Customer Success Management Activities
  • Success Plan Elements
  • Customer Success Management Activities
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