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Navigating Difficult Conversations
Duration
1 Day
Course
UT-300200774
Available Formats
Online Training
Course Description
Overview
Difficult conversations are part of every job — whether it’s giving feedback, setting boundaries, navigating personality differences, or addressing tension before it escalates. This interactive course helps participants build confidence and communication tools to navigate challenging workplace conversations with less stress and stronger outcomes.Through relatable examples, actionable tools, self-reflection, and real-world practice, participants learn practical, immediately applicable techniques to stay grounded under pressure, communicate clearly, manage emotions effectively, and turn uncomfortable conversations into productive ones. Designed for both emerging professionals and experienced leaders, this course focuses on authentic communication that works in today’s fast-moving, hybrid, and highly collaborative work environments.
This course has been approved for 7 PDUs | 7 CDUs
Objectives
Recognize common causes of difficult workplace conversations and challenging interactions.
Identify personal communication habits, triggers, and conversational tendencies under pressure.
Use practical communication techniques to navigate tense or sensitive discussions professionally and effectively.
Practice strategies for feedback, accountability, boundary-setting, and other common difficult workplace conversations.
Apply a practical conversation approach to navigate challenging discussions with greater clarity, adaptability, and effectiveness.
Audience
Anyone who is ever faced with conflict and related difficult conversations.
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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