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Digital Badge Program IBM Control Desk

A digital credential recognized and valued around the world.

2020 Top 20 Training Industry Company - IT Training

IBM Control Desk 7.6 Service Request Management Fundamentals - Code: TP362G

IBM Control Desk 7.6 Service Request Management Fundamentals - Code: TP362G

This credential earner has completed instructor-led learning for IBM Control Desk 7.6 Service Request Management Fundamentals. The earner has demonstrated an understanding of creating and resolving service requests, incidents and problems. The earner has also learned how to manage a service catalog, obtain user feedback through surveys, and generate reports.

Course Objectives

Badge Criteria and Activities

Attendance and successful completion of TP362G IBM Control Desk 7.6 Service Request Management Fundamentals instructor-led training course

IBM Control Desk 7.6.0.2 Fundamentals - Code: TP352G

IBM Control Desk 7.6.0.2 Fundamentals - Code: TP352G

This credential earner has completed instructor-led learning for IBM Control Desk 7.6.0.2 Fundamentals. The earner has demonstrated an understanding of the concepts for managing IT assets, service requests, and changes in an IT environment using IBM Control Desk.

Course Objectives

Badge Criteria and Activities

Attendance and successful completion of TP352G IBM Control Desk 7.6.0.2 Fundamentals instructor-led training course

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