Introduction to Mobile Hardware
Participants explore how to differentiate between iOS devices—based on hardware features—including how to identify general requirements and feature limitations.

iOS Activation and Setup
Participants learn to identify and troubleshoot the steps of the activation process, including setup, carrier unlocking, and SIM card alerts. They also learn how to handle interactions in the style that defines Apple's world-class customer service.

iOS Usage
Participants learn how to explain iOS settings that affect customers’ information, cellular usage, and battery life.

iOS Backup and Syncing
Participants learn how to use iTunes and iCloud to back up and sync an iOS device.

iOS Security
Participants learn about the privacy settings and processes that enable iOS to secure data on iPhone and iPad.

VMI for iOS Devices
Participants will learn to use the Visual/Mechanical Inspection (VMI) guide for a given iOS device and how to identify whether it's eligible for in-warranty or out-of-warranty coverage, and how to determine when a device is ineligible for service.

Systematic Troubleshooting
Participants will use systematic troubleshooting to correctly evaluate and isolate an iOS issue, and then determine its resolution, categorize issues, and identify the troubleshooting techniques that should be used in a series of specific scenarios.

Repairing iPhone models
Participants observe the proper ways to repair various iPhone models and then duplicate those steps themselves.

iPhone Display Calibration
Participants will identify the difference between the two calibration machines, which devices are calibrated by each machine, and how to perform a calibration using the Display Calibration feature and the 3D Touch Calibration fixture.

AirPort Networks
Participants learn about setup and troubleshooting for AirPort base stations.

Servicing iPhone
For all models of iPhone 5, SE, 6, 6 Plus, 7, 7 Plus, 8, 8 Plus and iPhone X, participants will learn how to identify potential safety issues, important service issues before opening a device, the necessary tools, and the serviceable parts.