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IT Service Management with System Center Service Manager
Kursbeschreibung
Übersicht
This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager.Kursziele
This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager. Using hands-on labs, students will learn the following:
Where Service Manager sits within the System Center 2016 product.
What business and technical needs Service Manager is designed to meet.
How Service Manager aligns itself to ITIL and MOF.
How to architect and implement a System Center 2016 Service Manager deployment.
How to upgrade an existing Service Manager 2012 R2 environment to System Center 2016.
How to customize System Center 2016 Service Manager to be in line with corporate standards.
How to configure Incident and Problem Management.
How to configure Activity, Change and Release Management.
How to configure Service Requests.
How to configure Service Level Management.
How to customize the Self-Service Portal.
How to configure Reporting and Analysis.
How to troubleshoot Service Manager and perform disaster recovery.
How to create customized Service Manager forms.
Zielgruppe
Voraussetzungen
- Working knowledge of Windows Server 2012 R2 and Windows Server 2016.
- Working knowledge of SQL Server 2012 and SQL Server 2014.
- An understanding of the IT management processes that are included with ITIL and MOF.
Kursinhalt
Course OutlineModule 1: Service Management OverviewIn this module, you will learn many of the ITIL and MOF best practices and procedures in delivering effective IT Service Management and how System Center 2016 Service Manager can be used to implement them in your organization. You will also learn some of the key business drivers behind IT Service Management.Lessons
After completing this module, students will be able to:
After completing this module, students will be able to:
After completing this module, students will be able to:
After completing this module, students will be able to:
After completing this module, students will be able to:
After completing this module, students will be able to:
After completing this module, students will be able to:
After completing this module, students will be able to:
After completing this module, students will be able to:
After completing this module, students will be able to:
After completing this module, students will be able to:
After completing this module, students will be able to:
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Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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