title
Please take a moment to fill out this form. We will get back to you as soon as possible.
All fields marked with an asterisk (*) are mandatory.
Survival Skills for Analysts
Course Description
Overview
This comprehensive course helps business analysts complement their practical systems thinking with a thorough understanding of effective people skills. A few of the many important topics covered in Survival Skills for Analysts include understanding team dynamics and resolving interpersonal conflicts; improving communication skills; planning and managing meetings more effectively; and achieving greater consensus and commitment. To help ensure students continue to cultivate these critical skills after completion of the course, an action plan is developed for ongoing personal development in the workplace environment.
This course is consistent with definitions and principles from the IIBAs Guide to the Business Analysis Body of Knowledge (BABOK® Guide).
Industry Association Recognition
International Institute of Business Analysis (IIBA)
- Credit Hours: 14 hours
- Continuing Development Units (CDUs): 14 CDUs
Objectives
Discover How To
- Appraise group dynamics and effectively manage group situations
- Identify individual and other stakeholders Social StylesTM to improve relationships
- Improve team dynamics and facilitate conflict resolution
- Communicate more effectively and actively listen
- Gain consensus and commitment from team members and other project stakeholders
- Ask a variety of structured questioning techniques to gather information
- Conduct an effective interview to gather stakeholder requirements
- Apply various tools and techniques for problem solving
- Make a specific plan for ongoing development
Competencies
- Conduct stakeholder analysis
- Plan business analysis communication
- Manage business analysis performance
- Prepare for elicitation
- Conduct elicitation activities
- Document elicitation results
- Analytical thinking and problem solving
- Behavioural characteristics
- Communication skills
- Interaction skills
- Brainstorming
- Interviews
- Requirements workshops
- Root cause analysis
- SWOT analysis
Audience
Those who desire to learn practical interpersonal techniques for analysis: business systems analysts, managers, IT professionals, or other business professionals.
We can also deliver and customise this training course for larger groups - saving your organisation time, money and resources. For more information, please contact us on 1800 853 276.
Prerequisites
Successful completion of DDLS Fast Start in Business Analysis course
Topics
Introduction
- Overview exercise
- Workshop objectives
- Workshop agenda
- Case study exercise: project kick off
Interpersonal Style and Stakeholder Analysis
- Social Style self assessment
- Social Style model
- Versatility and working more effectively with others
- Stakeholder analysis
- Analysis of stakeholder groups
- Case study exercise: stakeholder analysis
Team Development
- Importance of relationships
- Team development model
- Team member roles
- Five dysfunctions of a team
- Virtual teams
- Case study: team assessment
Effective Communication
- Communication process and breakdown
- Non-verbal communication
- Communication filters
- Listening
- Planning communication
- Case study: listening practice
Questioning and Interviewing
- Types of questions
- B-PER questioning model
- Preparing and conducting interviews
- Case study exercise: questions and interviews
Problem Solving
- Five-step problem solving process
- Determine problem, analyse root cause
- Generate ideas for future state
- Choose the solution
- Implement the solution
- Evaluate solution performance
- Case study exercise: problem solving and root cause analysis
Conflict Management
- Conflict styles
- Conflict management
- Gaining consensus
- Achieving commitment
- Case study exercise: conflict management
Meeting and Facilitation
- Effective meetings
- Meeting preparation
- Virtual meeting best practices
- Managing disruptive behaviour
- Effective facilitation
- Low intervention facilitation
- Case study exercise: meetings and facilitation
Improving Business Analysis Performance
- Objectives revisited
- Business analysis performance and plan
- Performance measurements and improvements
Individual Action and Development Plan
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
Course Added To Shopping Cart
bla
bla
bla
bla
bla
bla
Self-Paced Training Terms & Conditions
Sorry, there are no classes that meet your criteria.
Please contact us to schedule a class.
STOP! Before You Leave
Save 0% on this course!
Take advantage of our online-only offer & save 0% on any course !
Promo Code skip0 will be applied to your registration