Administering Cisco Unified Communications Manager v8.0 ACUCM

In this course you will learn how to:

• Understand Cisco Unified Communications Manager from a Level 1 and Level 2 support perspective.
• Understand the system, services, and features.
• Understand the importance and configuration for redundancy and high availability in the enterprise network.
• Configure the basic phone and user options.
• Use the BAT to add phones and users.
• Understand route patterns, gateways, and trunks.
• Configure conferencing, MOH, and other media resources.
• Configure phone features, hunt groups, and services.

This course is designed for System Administrators and Networking Professionals who will be using Cisco Unified Communication Manager Administration to perform basic administration level tasks or to provide level one support. Please note this is a basic administrative course.

For more advanced call routing, and more in-depth knowledge DDLS strongly recommends student sit CIPT1.

We can also deliver and customise this training course for larger groups - saving your organisation time, money and resources. For more information, please contact us on 1800 853 276.

• Ability to use and navigate in a Windows XP environment.
• Ability to navigate using a Firefox or Microsoft Web Browser.
• Experience with traditional and / or IP Telephony is recommended, but not required.
• Familiarity with Cisco router and switch platforms is recommended, but not required.

 

Module 1: Introduction to IP Telephony

Module 2: Defining the Basic Configuration

Module 3: User Administration

Module 4: Preparation for Phone Registration

Module 5: Basic Route Plan Configuration

Module 6: Route Filters and Digit Manipulation

Module 7: Class of Control

Module 8: Understanding Media Resources

Module 9: Features and Services Lab Guide