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Powerful Communications Your Key To Success
Course Description
Overview
Every important function within your company can be enhanced by improving the communication abilities of those who perform them. Effective communication is the single most important skill for the success of your organisation.
Give your staff the tools, methods, and best practices for improving their communication skills.
Objectives
- To recognise and overcome barriers to communication
- How to identify and communicate with different personality types
- Techniques for rapport building
- To effectively deal with emotions and how they impact communication
- Empathetic listening
- How to resolve problems by observing group dynamics
- To develop and apply an action plan for improving your interactions
Audience
Anyone interested in improving their overall effectiveness and communications skills.
We can also deliver and customise this training course for larger groups - saving your organisation time, money and resources. For more information, please contact us on 1800 853 276.
Prerequisites
None
Topics
- Define effective communication
- Identify the components of communication
- Communicate effectively with different people
- Listen effectively
- Asking effective questions
- Using definitive language
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Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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Self-Paced Training Terms & Conditions
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