Managing Microsoft Teams

 

Candidates for this exam are Microsoft Teams administrators who manage Microsoft Teams to facilitate efficient and effective collaboration and communication in a Microsoft 365 environment.
 

Candidates for this exam must be able to plan, deploy, configure, and secure Teams chat, apps, channels, meetings, audio/video conferencing, live events, calling, and Microsoft Teams-certified devices. Candidates should have experience integrating Microsoft Teams with other workloads, including SharePoint, OneDrive, Exchange, Microsoft 365 Groups, Power Platform, and with other Microsoft apps, third-party apps, and custom apps.
 

Plan and configure a Microsoft Teams environment (35—40%) Plan and configure network settings for Microsoft Teams

• calculate network bandwidth capacity for Microsoft Teams voice, video, meetings, and Live Events
• analyze network usage by using Network Planner
• specify requirements for outbound network ports and protocols for Microsoft Teams
• determine WAN optimizer, proxy, and load balancer recommendations for Microsoft Teams
• configure Tenant Data Upload in Microsoft Call Quality Dashboard
• configure reporting labels for Microsoft Teams
• assess network readiness by using Microsoft 365 network connectivity test and dashboard
• configure QoS port range and DSCP markings
• enable Customer lockbox for data security

Identify licensing requirements for Microsoft Teams

• identify required licensing for compliance features
• identify appropriate licensing for advanced lifecycle management of teams
• identify appropriate licensing for guest access
• identify appropriate licensing for calling, Phone System, and resource accounts
• identify appropriate licensing for Microsoft Teams Rooms and Common Area Phones
• identify appropriate licensing for apps in Microsoft Teams

Plan and configure security and compliance settings for Microsoft Teams

• plan alerts for Microsoft Teams
• choose appropriate administration roles
• plan threat policies
• plan and configure retention policies
• plan and configure sensitivity labels
• plan Data Loss Prevention (DLP) policies
• plan for conditional access and MFA for Microsoft Teams
• plan information barrier policies

Plan and implement governance and lifecycle management for Microsoft Teams

• plan and manage Microsoft Teams preview features with Microsoft Teams update policies
• create and manage policy packages in Microsoft Teams
• plan policy assignment for users and groups
• set up policies for Microsoft 365 Groups creation
• configure an expiration policy for Microsoft 365 groups
• configure a naming policy for Microsoft 365 Groups
• archive, delete, or unarchive one or more teams
• restore or troubleshoot deletion of one or more Microsoft 365 Groups
• manage Azure AD access review for members and guests
• perform bulk user operations with PowerShell

Configure and manage external and guest users

• configure SharePoint and OneDrive organizational level sharing settings
• manage external file sharing setting for OneDrive users
• manage external file sharing setting for SharePoint sites
• manage external access-federated domains
• manage guest users for Microsoft Teams from the Microsoft Teams Admin Center
• configure guest access to Microsoft Teams from Azure AD admin center
• allow or prevent owners from adding guests
• configure guest access to a specific team
• remove guests

Configure and manage Microsoft Teams devices

• configure Microsoft Teams for VDI
• manage configuration profiles for Teams devices
• manage Microsoft Teams device tags
• manage device settings and firmware
• provision and configure remote sign-in for new devices

Manage chat, teams, channels, and apps (25—30%) Create and manage teams

• create teams
• manage privacy levels for a team
• create a team from a default or custom template
• create a team from existing resources
• plan and manage org-wide teams
• add and remove users in a team
• assign and modify user roles in a team
• configure dynamic membership
• export Teams list from Teams admin center

Plan and manage channels

• plan for channel types
• create channels
• manage Microsoft Teams channel settings
• create and manage Microsoft Teams policies for private channels
• manage private channel membership

Manage chat and collaboration experiences

• create and manage messaging policies
• configure email integration from Microsoft Teams settings
• manage cloud file storage options
• choose an appropriate coexistence mode

Manage apps for Microsoft Teams

• manage Org-wide app settings
• create and manage app permission policies
• create and manage app setup policies
• add apps, connectors, tabs, and messaging extensions to a team
• customize the app store
• publish and configure a custom app to Microsoft Teams

Manage calling and meetings (15—20%) Manage meeting experiences

• configure meeting settings
• create and manage meeting policies
• create and manage conference bridges
• configure live events settings
• create and manage live events policies
• configure and manage Teams cloud meeting recording and auto-expiration

Manage phone numbers

• evaluate when to use Calling Plan versus Direct Routing
• plan and configure emergency calling policies
• add, change, or remove an emergency address for your organization
• provision and manage organizational phone numbers for users, services, and conferencing bridges
• assign, change, or remove a phone number for a user
• assign a phone number to a resource account

Manage Phone System for Microsoft Teams

• create and manage call park policies
• create and manage calling policies
• create and manage caller ID policies
• manage user voice settings
• create and manage dial plans
• interpret a dial plan
• identify potential issues by using the Health Dashboard for Direct Routing
• create and manage resource accounts
• create and manage call queues
• create and manage auto attendants

Monitor and troubleshoot a Microsoft Teams environment (10—15%) Monitor and report on a Microsoft Teams environment

• monitor and report on voice and meeting quality
• report on user adoption, including Productivity Score, team usage, app usage, active users, and per-meeting metrics
• monitor and report on creation and deletion of teams
• monitor and report on guest access
• manage Notifications & alerts rules from the Microsoft Teams admin center

Troubleshoot audio, video, and client issues

• troubleshoot chat and presence issues
• identify, collect, and interpret client logs
• clear the Teams client cache
• troubleshoot issues by using Call Analytics
• troubleshoot Microsoft Teams sign-in issues by using Azure AD sign in logs
• identify potential issues by using Call Quality Dashboard