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Techie and Users Leadership
Duration
1 Day
Course
ITMG-108
Available Formats
Classroom Training, Online Training
Course Description
Overview
This Techie and Users Leadership course is designed to provide students with the ability to motivate, communicate, stimulate and appreciate their staff and user community. This is key to success as a technical manager. To that end, this class discusses how to motivate staff, manage key staff issues, and gain the support and trust of the users that technology supports.Objectives
Upon completion of the Techie and Users Leadership course, students will be able to:
- Motivate, stimulate and appreciate their staff and user community
- Manage staff issues
- Gain the support and trust of their technology users
Audience
- IT Managers
- New IT Managers
- Soon to be IT Managers
Topics
- Techies are people too
- Not all techies are alike
- Expanding skill sets
- Providing mental stimulation, recognition of work, etc
- Cross-training
- Hiring contractors vs. new employees
- Nightly support rotation
- Shifted workday schedules
- Managing multi-location staffs
- Managing multi-country staffs
- Understanding business priorities
- Dealing with contradictory IT goals
- Technology Steering Committees
- Importance of transparency and project reporting
- Do I hire a new employee or a contractor?
- Your systems must be supported through the holidays. Who does it?
- Quiz-type questions to help you assess your understanding of the material
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Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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title
Please take a moment to fill out this form. We will get back to you as soon as possible.
All fields marked with an asterisk (*) are mandatory.