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ITIL® 4 Overview
Duration
1 Day
Course
ITIL-415
Available Formats
Classroom Training, Online Training
The ITIL course on this page are offered by Ahead Technology ATO/Affiliate of AXELOS Limited. ITIL is a registered trade mark of AXELOS Limited. All rights reserved.
Course Description
Overview
ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management (ITSM) by many public & private organizations.Objectives
Upon completion of the ITIL® 4 Overview course, students will have knowledge of:
- The role of IT Service Management capabilities in digital transformation initiatives
- Value and value co-creation between the IT service provider and its customers
- Guiding principles that apply to all stakeholder relationships, all initiatives and in support of Continual Improvement activities
- The Four Dimensions of Service Management, used to ensure holistic service management
- The Service Value System approach to IT Service Management, and how the IT Management Practices enable service delivery
- IT Service Management’s complementary fit with other popular IT best practices
Audience
IT professionals interested in understanding the content and concepts of the latest ITIL® 4, as well as understand the differences with previous ITIL® versions:
- Executives and key stakeholders
- Process Owners and Managers
- Senior technical and operational staff
- IT professionals and Consultants
- IT customers
Topics
- The origins and evolution of ITIL®
- A few important concepts and definitions
- ITIL® Service Value System
- The Four Dimensions of Service Management
- The ITIL® Management Practices
- The major differences between ITIL® versions
- Critical success factors in the implementation of ITIL® best practices
- ITIL® training / education and documentation
Related Courses
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ITIL® 4 Awareness for Decision Makers
ITIL-410- Duration: 1 Day
- Delivery Format: Classroom Training, Online Training
- Price: 585.00 USD
-
ITIL® 4 Foundation Bridging Certification Program
ITIL-420- Duration: 1 Day
- Delivery Format: Classroom Training, Online Training
- Price: 585.00 USD
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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Please take a moment to fill out this form. We will get back to you as soon as possible.
All fields marked with an asterisk (*) are mandatory.