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ITIL® 4 Overview
Course Description
Overview
ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management (ITSM) by many public & private organizations.Objectives
- The role of IT Service Management capabilities in digital transformation initiatives
- Value and value co-creation between the IT service provider and its customers
- Guiding principles that apply to all stakeholder relationships, all initiatives and in support of Continual Improvement activities
- The Four Dimensions of Service Management, used to ensure holistic service management
- The Service Value System approach to IT Service Management, and how the IT Management Practices enable service delivery
- IT Service Management’s complementary fit with other popular IT best practices
Audience
- Executives and key stakeholders
- Process Owners and Managers
- Senior technical and operational staff
- IT professionals and Consultants
- IT customers
Topics
- The origins and evolution of ITIL®
- A few important concepts and definitions
- ITIL® Service Value System
- The Four Dimensions of Service Management
- The ITIL® Management Practices
- The major differences between ITIL® versions
- Critical success factors in the implementation of ITIL® best practices
- ITIL® training / education and documentation
Related Courses
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ITIL® 4 Awareness for Decision Makers
ITIL-410- Duration: 1 Day
- Delivery Format: Classroom Training, Online Training
- Price: 585.00 USD
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ITIL® 4 Foundation Bridging Certification Program
ITIL-420- Duration: 1 Day
- Delivery Format: Classroom Training, Online Training
- Price: 585.00 USD
Self-Paced Training Info
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- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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