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IBM Safer Payments Case Management Training (V6.6)
Course Description
Overview
IBM Safer Payments is an enterprise fraud detection solution. It is a designed and focused on real time payment transaction processing. Safer Payments provides complex and dynamic rules building, evaluation and execution. Built with real time performance, management, and redundancy in mind.
In this course, IBM Safer Payments' case management capabilities are presented in detail. Students will learn how to configure and customize the built-in case management, and the workflow and activities involved when investigating cases.
Objectives
- Mandator structure
- Queries
- Case Management Concept
- Workflows
- Case configuration
- Working Queues
- Case investigation
- Fraud Marking
- Risk Lists
- Case Actions and External Queries
- Reporting
Audience
- External: Fraud Analysts and Investigators, Application and System Administrators who manage Safer Payments (optional)
- Internal: IBM Lab Services, IBM Support, IBM Technical Pre-Sales and IBM Business Partners
Prerequisites
- Must be familiar with Unix command line navigation and configuration actions
- Some familiarity with statistical models
- Knowledge in Fraud Prevention for cashless payments
Topics
Day 1: Case Management
- Introduction to Safer Payments Mandator structure
- Querying data in Safer Payments
- Case Management Overview
- Workflows
- Case configuration
- Working Queues
- Creating cases
Day 2: Case Investigation
- Investigating cases
- Transition cases
- Fraud Marking
- Using risk lists
- Trigger case actions
- External Queries
- Reports
- Notices
Recognition
When you complete the Instructor-Led version of this course, you will be eligible to earn a Training Badge that can be displayed on your website, business cards, and social media channels to demonstrate your mastery of the skills you learned here.
Learn more about our IBM Safer Payments Badge Program →Related Courses
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IBM Safer Payments Hands-On SysOps Training (V6.3)
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This course is eligible for the IBM Safer Payments Case Management Training (V6.6) - Code: 6A642G
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