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Instructor & Partner Support Specialist

Instructor & Partner Support Specialist


Instructor & Vendor On-boarding Responsibilities

• Find new instructors & vendors within EMEA region
• Interview new instructors and vendors to gain an understanding of their skills and knowledge
• Manage the full instructor and vendor on-boarding process

Partnership Responsibilities

• Manage relevant email inboxes and resolve tickets directly or by involving key members on the team; stay on top of all tickets to ensure a fast turnaround (24hr Service Level Agreement)
• Support the Channel Manager - EMEA to ensure smooth day-to-day business operations
• Coordinate lab bookings and courseware distribution
• Maintain regular calls to partners to discuss on-going business activities, issues and updates
• Manage the full partner onboarding process and initial partner enablement
• Check Partners’ classes based on various reports and ensure correctness of data
• Review Monthly Partner Billing report and ensure correctness of data and arrange needed approvals

Training Delivery Responsibilities

• Process the public registration
• Coordinate public training engagements in close collaboration with the EMEA Sales Team
• Administrate logistical tasks and new class requests
• Oversee class preparation and execution to ensure quality deliveries
• Maintain effectiveness in class scheduling and resource allocation

Required Background

• College graduate
• Excellent verbal and written English skills
• Attention to detail
• Proactive attitude
• Team collaboration
• Works remotely
• Knowledge of HR/interviewing new people
• Knowledge of the Education/Training field
• Knowledge of IT, computer science field

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